REFUND AND RETURNS POLICY
Last updated: 16 July 2025
At buysoftwarelicense.com, operated by OTTAIP LTD, we are committed to delivering exceptional customer service and ensuring your satisfaction with our digital products. We understand that there may be occasions where a refund is needed. This Refund and Returns Policy outlines the terms and conditions under which refund requests will be considered.
Refund Eligibility
To qualify for a refund, the following conditions must be met:
The refund request must be submitted within 30 days of the purchase date.
The license key must remain unused and unactivated.
A valid reason for the refund request must be provided, such as:
Technical issues with the product
Incorrect product delivery
Accidental or duplicate purchase
Non-Refundable Items
Please note that the following items are not eligible for a refund:
Activated or attempted to be activated license keys
Products purchased during a promotion or using a discount code
Software purchased as part of a bundle or package deal
Products with compatibility issues: customers are responsible for checking system requirements before purchase
Refund Process
To request a refund:
Email our support team at support@buysoftwarelicense.com or call us at +1 (807) 781-6797
Include your order number, purchase date, and a clear explanation of your request
Our team will review your case and respond within 2 business days
If approved, your refund will be processed and returned to your original payment method within 5–7 business days
Returns (Digital Products Only)
Our return policy for digital licenses lasts 30 days from the date of purchase
Returns are only accepted for unused and unactivated keys
We do not accept returns for compatibility-related issues. It is the buyer’s responsibility to ensure system compatibility before purchasing
Once a product key is activated or attempted to be activated, it is no longer eligible for return or cancellation
Contact Us
If you have any questions regarding our refund and returns policy, please contact us:
📧 Email: support@buysoftwarelicense.com
📞 Phone: +1 (807) 781-6797
📍 Address: 128 City Road, London, United Kingdom, EC1V 2NX
Our support team is available to assist you and ensure a smooth experienceb