Frequently Asked Questions
Ordering & Payment
What types of payment do you accept?
We accept secure payments via Stripe (major debit/credit cards) and PayPal, giving you flexible and trusted checkout options.
Is my payment information safe?
Yes. All payments are processed through secure gateways with SSL encryption. We never store your payment details on our servers.
Will I receive an invoice for my purchase?
Absolutely. An official invoice is sent automatically to your email with every completed order.
Product & License Information
What am I actually buying?
You’re purchasing a genuine, one-time-use digital license key for Microsoft software, delivered instantly via email.
Are your licenses lifetime or subscription-based?
All our licenses are lifetime unless stated otherwise. No monthly or annual fees , one-time payment only.
Are these licenses legal?
Yes. We work with authorized distributors and guarantee the authenticity and legality of all products sold on our site.
Delivery & Installation
How and when will I receive my software?
Delivery is instant, within minutes to 24 hours max. You’ll receive an email with your license key, download link, and activation instructions.
What if I don’t receive my email?
Check your spam/junk folder first. If it’s not there, contact our support and we’ll resend it promptly.
Can I reinstall the software in the future?
Yes, as long as it’s on the same device. If your PC is reformatted or reset, you can reuse the same key unless stated otherwise.
Compatibility & Requirements
Will this software work on my computer?
Each product page includes system requirements. Please ensure your device meets them before purchasing.
Do your products work on Mac?
Some Microsoft software is for Windows only, while others like Office for Mac are Mac-compatible. Always check the product title and description.
Returns & Refunds
Can I request a refund?
Refunds are possible within 30 days only if the product is unused and not activated. Used keys or compatibility errors are not refundable.
Check our refund & returns policy.
What if the key doesn’t work?
We offer free replacement or assistance in the rare case of a technical issue, just contact our support.
📬 Need Help?
If your question isn’t listed here, feel free to reach out:
✉️ Email: support@buysoftwarelicense.com
🕘 Support Hours: 7 days/week, response within 1-24 hours